(972) 386-6369 Mon-Fri 8am-5pm CST Sat 8am-5pm CST
4280 Spring Valley Rd. Dallas, TX, 75244

Boarding Policy

All boarding and grooming cats must arrive and leave our facility in a carrier. NO EXCEPTIONS.

All cats over the age of six months must be spayed or neutered. NO EXCEPTIONS. Cats must be current on rabies and distemper vaccinations. There is a 1 week waiting period prior to boarding to ensure your cat does not experience any side effects from the vaccinations.

All cats must be flea free and disease free (see Upper Respiratory Infection below). If live fleas or flea dirt are found, your cat will be groomed and de-fleaed before entering the boarding facility. If you suspect that your cat(s) has fleas before bringing them in, please call us prior to your boarding reservation to let us know.

All collars must be removed. They can be securely fastened to the handle of your cat's carrier.

All medications must be labeled with your cat's name, owner's name, vet's name, instructions, and what the medicine is for. Prescriptions in pill form or special diets are not a problem. However, we cannot administer injections or subcutaneous fluids. Bring only the amount of food needed in a resealable container with the cat's first and last name on the outside.

During your kitty's stay, Cat Connection may take pictures of the boarding facility and playroom to be used for informational and marketing purposes on our website, etc. In the case that your kitty's picture is used, we are more than happy to share the picture(s) with you. It's a really fun and unique way to show your friends and family what camp is like for your favorite furry friend! Please note that your cat's picture may be altered for the purposes of publication and Cat Connection retains the rights of such image(s). This also applies to any cat being groomed in our facility.

Cancellation Policy

Please let us know if there are any changes in your plans as soon as possible so we can accommodate your schedule. A credit card number is required in order to hold the reservation. Please note that reservation deposits will not be refundable within 72 hours of a reservation and additional charges will be due for last minute cancellations.


March 1 - April 30
includes Spring Break, Good Friday & Easter
May 3 - 14
includes Mother's Day
May 24 - September 10
includes Memorial Day, Father's Day, Fourth of July & Labor Day
November 22 - December 4
includes Thanksgiving
December 17 - January 12
includes Christmas & New Year's

• Up to 4 days' prior notice of cancellation, no charge.
• 2 day prior notice of cancellation, charge of $60.00.
• Day prior/Same day cancellation or no-show, charge of $120.00.


• Up to 4 days' prior notice of cancellation, no charge.
• 2 day prior notice of cancellation, charge of $30.00.
• Day prior/Same day cancellation or no show, charge of $60.00.

Your credit card will not be charged for Acts of God.


Feline Upper Respiratory Infection

Cat Connection takes great pride in trying to provide you with the cleanest and healthiest boarding facility in Dallas. However, no boarding kennel is 100% safe from Feline Upper Respiratory Infection, including us. You do take a risk every time you board your cat and there are no guarantees against F.U.R.I. We exercise great care to keep our facility clean, sanitary and properly enclosed. We check each and every cat for visible signs of fleas and disease before it ever enters the boarding room.

Q: What is feline upper respiratory infection?
A: Feline upper respiratory infection (URI) is a highly contagious disease affecting the nasal passages and sinuses of cats and kittens.

Q: How is it transmitted?
A: Feline URI is transferred between cats by fluid discharged from the mouths and noses of infected cats. Cats shed the virus through the air by sneezing, coughing, or breathing; or by direct physical contact with cages, toys and food bowls.

Q: What are the signs?
A: Symptoms of feline URI include sneezing; fever; runny nose or red, watery eyes; nasal congestion; and ulcers on the tongue, gums, lips, nose, or roof of mouth. Symptoms are generally mild at first and worsen within one to three days. The incubation period (the time period between infection and the first signs of illness) lasts from 2 to 17 days. The illness typically lasts from one to four weeks.

Q: Which cats get it?
A: Any cat who is stressed by poor nutrition, cold or heat, age, or fear. Cats who are especially at risk for infection include unvaccinated cats, kittens (because they have immature immune systems), and cats whose immune systems are compromised by another disease, such as feline leukemia (FeLV), feline immunodeficiency virus (FIV), cancer, malnutrition, or parasites.

Q: How is feline URI treated?
A: Feline URI is easily treatable even though there are no drugs available to kill the feline URI viruses. Treatment of feline URI is aimed at strengthening the cat’s body and immune system to help the animal fight the virus, and usually consist of vitamins, good nutrition, and good nursing care. Infected cats may stop eating or drinking, and may require special therapy to combat dehydration and malnutrition. The disease can lead to fatal pneumonia if medical care is not provided. A few cats may have chronic (long-lasting) symptoms and some symptoms may recur whenever the cat is stressed or ill.

Q: How is feline URI prevented?
A: Feline URI cannot be totally prevented; many cats will enter the shelter already infected. Sanitation programs, health evaluations, isolation, vaccinations and de-worming all play a part in the control of feline URI.B

We do not accept cats that are FIP (Infectious Peritonitis) positive. Nor can we take cats currently being treated for ringworm. Ringworm is a highly contagious condition and all medication prescribed must be completed 1 week prior to your cat's stay.

We do board cats that are FIV (Feline Immunodeficiency Virus) or FLV (Lukemia Virus) positive. However, these cats will not have access to our kitty playroom.