(972) 386-6369 Mon-Fri 8am-5pm CST Sat 8am-5pm CST
4280 Spring Valley Rd. Dallas, TX, 75244

Boarding Policy

Boarding Cancellation Policy

Please let us know if there are any changes in your plans as soon as possible so we can accommodate your schedule. A credit card number is required in order to hold your reservation. Please note that reservation deposits are non-refundable and additional charges will be due for last-minute cancellations.

During Peak Periods, our fee schedule is as follows:

- Up to 4 days' prior notice of cancellation, no additional charge.
- 2-day prior notice of cancellation, charge of $70.00.
- Day prior/Same day cancellation or no-show, charge of $140.00.

During Non-Peak Periods, our fee schedule is as follows:

- Up to 4 days' prior notice of cancellation, no charge.
- 2-day prior notice of cancellation, charge of $35.00.
- Day prior/Same day cancellation or no show, charge of $70.00.

Your credit card will not be charged for Acts of God.


We want to ensure the health and safety of all cats in our facility. Therefore, we have specific policies regarding certain health conditions:

FIP Positive Cats: We do not accept cats that are FIP (Infectious Peritonitis) positive. FIP is a serious and contagious disease that can pose a risk to other cats in our facility. We prioritize the well-being of all cats in our care and must adhere to this policy to prevent the spread of the disease.

Ringworm Treatment: Cats currently being treated for ringworm cannot be accepted for boarding or grooming. Ringworm is highly contagious, and it's essential that all medication prescribed for ringworm treatment is completed at least 1 week prior to your cat's stay. This ensures that the infection is properly treated and reduces the risk of transmission to other cats or our staff.

FIV (Feline Immunodeficiency Virus) or FeLV (Feline Leukemia Virus) - While we do not accept cats that are FIP positive due to the contagious nature of the disease, we are able to boards cats that are FIV or FeLV positive. If you have a cat with FIV or FeLV and would like to schedule a grooming appointment, please don't hesitate to contact us. Please note however, these cats will not have access to our kitty playroom.

Feline Upper Respiratory Infection (F.U.R.I.)

Cat Connection takes great pride in trying to provide you with the cleanest and healthiest boarding facility in Dallas. However, no boarding kennel is 100% safe from Feline Upper Respiratory Infection, including us. We exercise great care to keep our facility clean, sanitary and properly enclosed. We check each and every cat for visible signs of fleas and disease before it ever enters the boarding room.

If you feel that your cat is sick or may be sick, please DO NOT BRING US YOUR CAT TO BOARD WITH US!

Feline Upper Respiratory Infection (F.U.R.I.) is very serious and can infect our facility and the other cats staying with us. This is the only thing Cat Connection has no control of and it is up to you as an owner to be responsible for your pet. If your cat is discovered with F.U.R.I., they will be removed from the facility immediately and taken to your veterinarian or emergency clinic. All vet and delivery charges will apply.

Q: What is feline upper respiratory infection, F.U.R.I.?
A: F.U.R.I. is a highly contagious disease affecting the nasal passages and sinuses of cats and kittens.

Q: How is it transmitted?
A: F.U.R.I. is transferred between cats by fluid discharged from the mouths and noses of infected cats. Cats shed the virus through the air by sneezing, coughing, or breathing; or by direct physical contact with cages, toys and food bowls.

Q: What are the signs?
A: Symptoms of F.U.R.I. include sneezing; fever; runny nose or red, watery eyes; nasal congestion; and ulcers on the tongue, gums, lips, nose, or roof of mouth. Symptoms are generally mild at first and worsen within one to three days. The incubation period (the time period between infection and the first signs of illness) lasts from 2 to 17 days. The illness typically lasts from one to four weeks.

Q: Which cats get it?
A: Any cat who is stressed by poor nutrition, cold or heat, age, or fear. Cats who are especially at risk for infection include unvaccinated cats, kittens (because they have immature immune systems), and cats whose immune systems are compromised by another disease, such as feline leukemia (FeLV), feline immunodeficiency virus (FIV), cancer, malnutrition, or parasites.

Q: How is feline F.U.R.I. treated?
A: F.U.R.I. is easily treatable even though there are no drugs available to kill the F.U.R.I. viruses. Treatment of F.U.R.I is aimed at strengthening the cat’s body and immune system to help the animal fight the virus, and usually consist of vitamins, good nutrition, and good nursing care. Infected cats may stop eating or drinking, and may require special therapy to combat dehydration and malnutrition. The disease can lead to fatal pneumonia if medical care is not provided. A few cats may have chronic (long-lasting) symptoms and some symptoms may recur whenever the cat is stressed or ill.

Q: How is feline F.U.R.I. prevented?
A: F.U.R.I. cannot be totally prevented; many cats will enter the shelter already infected. Sanitation programs, health evaluations, isolation, vaccinations and de-worming all play a part in the control of F.U.R.I.